Archives: Reviews

I seriously can’t thank you guys enough. I have an almost 20 year old unit that you guys did maintenance on today and found no serious issues. I am so scarred after having another company come out every 6 months and quote me thousands of dollars worth of work on a brand new unit at my last house. It shows how honest you all are. I really appreciate it!

Jacqueline B

“Over the past 2 years, I have had wonderful experiences with Charlotte Heating & Air. Anywhere from regular maintenance, repairs, having a new heat pump installed, thermostats installed, you name it they have been amazing. Everyone that I have had the pleasure of encountering with this company has been amazing. Their prices have been great, their workmanship the absolute best, extremely knowledgeable, very timely, professional, and very dependable. You can not go wrong with this company. I would highly recommend them to anyone!!!”

– Joey G.

“On every level, from office staff to installers, this company consists of professional, knowledgeable, courteous, and dedicated employees. Service was expedient with marked concern for my comfort while suffering loss of AC during a 90 plus degree week. Big shout out to Austin who was in the attic for 5 hours on one of the hottest days of the week and Jack, his fellow installer, who did an amazing job replacing the outdoor AC unit in the blazing sun. Five hours to install from start to clean up! Very professional!”

– Patricia M.

“Very prompt and accurate service, even on a weekend for a new customer! I’m a long-time Kendal Air customer, and now that Ken has left the business I was forced to quickly locate a new HVAC company on a 92-degree weekend day to service my system. How fortunate it was that I located Charlotte Heating, and learned that many of Ken’s former employees have migrated to this company! Mark arrived within an hour of my call and had my system up and running in just a matter of minutes, all for a very reasonable price! While I’ll always miss Kendal Air, I have indeed found another capable, honest, and ethical HVAC company to replace them!”

– Tony P.

“Our gas furnace wasn’t working and we contacted Charlotte Heating and Air. They were very responsive and provided excellent communication throughout the repair process. Matt worked us in and stayed late to provide heat during a cold night. He wasn’t satisfied with the furnace performance and came back the next day to fine tune the system. It’s now working great. We highly recommend Charlotte Heating and Air.”

– Marcus J.

“Shout out to Caleb. So nice that he was available and willing to take time late on Friday to help me out over the phone. He knew right away what the probable cause of my issue was and walked me through the fix. It worked perfectly. I appreciate tgat customers cannot expect 24/7 service, but just picking up the phone meant the world. It is that kind of exemplary service that should be rewarded! Thanks again. You guys are awesome.”

– John P.

“I called Charlotte Heating and Air for service for my air conditioner and Drew came out – He was right on time (actually I think he was early)and got right to work. He was extremely knowledgeable, did a thorough check of our entire system and made adjustments as needed. He was kind, courteous and very professional. Great service Technician – Great company.”

– Jeff W.

“The unit controlling the upper 2 floors stopped running on a 95 degree day. I called Charlotte Heating and Air in the early afternoon. Within 30 minutes, I had an appointment and Caleb and Chris were on site within 3 hours. They diagnosed the issue with in 10 minutes and even checked the other unit to make sure the same issue was not present. This is the first time I have need help since they installed the units, and their service, commitment to the customer, and professionalism were as outstanding on the service side as they were on the installation.”

– Larry A.

Our sincere thanks to Brian for his extra patience and super quick responsiveness & to Corey and Aubry for the spot-on installation & to Matt who came out and graciously moved the PVC exhaust to match my OCD requests.  The follow up provided after installation was nothing but friendly, quick, and clear. We are very pleased with the new HVAC system and I know that it wasn’t an easy install. Not only does it look great I have had several other trades people out working on plumbing that have commented positively on the quality of the install.


– Scott and LeNae V.

Not even sure I can say enough about how happy I am. Professional, reliable, friendly. Keith has a great team.  I will always recommend Charlotte Heating and Air.

– Mark R.

I’ve been a customer of Charlotte Heating & Air for several years at both my house and my business. They have always delivered great customer service. They text you updates on their arrival, all the techs I have met are personable, professional, and take the time to explain what’s going on. They are a company I trust that has always been upfront and honest in all our interactions.  I cannot recommend them enough.

– WPWD Company